Teller

PNC•Tallahassee, FL

6d•Onsite

About The Position

The Teller works within PNC's Retail Banking organization at the Championsgate Branch in Champions Gate, Florida. The role delivers a customer experience focused on improving customers’ financial wellbeing and building loyalty, while increasing their use of PNC services. The Teller processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes referrals to branch staff when appropriate. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for roles at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
No required or preferred language assessments.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that knowledge to create customized solutions.
Demonstrate the ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience intended to improve financial wellbeing, create loyalty, and increase customers’ share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers about ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
Nine occasional absence days per year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days per year, depending on career level and eligibility.