Part Time Teller, Pelham, NH

Banco Santander•Pelham, NH

11d•Onsite

About The Position

Santander is seeking a part-time Teller in Pelham, New Hampshire. In this customer-facing role, the Teller assists customers with financial needs and transactions while delivering exceptional service, resolving concerns, minimizing risk, helping prevent fraud, referring appropriate bank products, and escalating complex issues. The role may also support nearby branches based on business necessity. The position requires a high school diploma or GED and at least six months of cash-handling experience and six months of customer-service experience. Candidates should be comfortable using digital tools and technology, communicating effectively, following policies and procedures, and working accurately in a fast-paced environment. Branch hours may include evenings and weekends.

Requirements

High school diploma or GED.
At least 6 months of cash-handling experience.
At least 6 months of demonstrated customer-service experience.
Excellent customer-service skills and a passion for helping others.
Ability to identify and escalate risk concerns to appropriate channels.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to enhance customer engagement.
Energetic, organized, and able to multitask in a fast-paced, changing environment.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Legally authorized to work in the United States without employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with banking needs.
Process deposits, withdrawals, transfers, and other transactions.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk-management protocols, to help prevent fraud.
Recognize opportunities to cross-sell bank products and deepen customer relationships.
Use digital tools to educate customers about self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Support nearby branch locations when required by business necessity.
Identify and escalate risk concerns through appropriate channels.
Escalate complex customer issues for timely resolution.