Teller

KeyBank•Buffalo, NY

7d•$18 - $23•Onsite

About The Position

As a Teller, you provide in-person client service at a KeyBank branch by welcoming new and existing clients and assisting with account transactions and servicing needs. You identify and resolve client issues, listen for financial wellness opportunities, and connect clients with a Banker for more in-depth financial conversations. The role supports clients in moving forward with their financial goals while delivering accurate, efficient service and maintaining a strong client experience. The Teller performs cash-handling and other teller functions, follows compliance, audit, and security procedures, and balances the cash drawer within established guidelines. The role also involves keeping current on product guides, fees, and policies; participating in morning huddles and end-of-day debriefs; and working Saturdays as directed by management. Other duties may be assigned, and responsibilities may change. The position is based in a branch at 726 Exchange Street, Buffalo, New York 14210.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience in cash handling.
General understanding of PCs, Windows-based applications, and a calculator.
Knowledge of client accounts and sound judgment when handling clients and transactions.
Strong sales and service skills, including educating clients about available access channels such as ATMs, Online Banking, and Telephone Banking.
Strong work ethic and high level of integrity.
Excellent time-management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to communicate financial wellness concepts and direct clients to appropriate resources or services.
Ability to process cash transactions, including deposits and withdrawals, and balance cash drawers.
Accuracy in transactions and organized recordkeeping.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures.
Ability to identify financial needs and promote relevant banking products and services.
Awareness of techniques to detect and prevent fraud.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the listed physical demands, including prolonged standing, frequent hand use and reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds with occasional lifting up to 30 pounds.

Nice To Haves

Notary license.

Responsibilities

Welcome new and existing clients and assist with account transactions and servicing needs.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them when needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Assist clients with financial goals using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Review and maintain knowledge of product guides, fees, and policies.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other duties as assigned.