Teller Bilingual East Lebanon

Wells Fargo Bank•Lebanon, PA

13d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network in Lebanon, Pennsylvania. In this front-line, customer-focused role, the Teller supports customers’ everyday banking needs through in-branch interactions, processes transactions accurately, and provides a welcoming and reliable experience. The Teller is a primary customer contact and represents the branch through strong service, attention to detail, and genuine care. The role builds foundational banking skills by helping the Teller understand customer needs and introduce relevant products, services, and digital tools. The Teller identifies opportunities to support customers and connects them with the appropriate banker for detailed product conversations. Working with branch teammates, the Teller helps maintain daily operations and deliver a consistent, high-quality customer experience. Wells Fargo describes this role as an entry point to retail banking and potential long-term career growth, supported by training, coaching, and a team-based culture. The position requires Spanish/English speaking and listening proficiency and successful completion of a required language assessment. The schedule will include Saturdays. The position is not eligible for visa sponsorship. Posting location: 850 E Walnut St, Lebanon, PA 17042. Posting end date: November 12, 2026; the posting may be removed earlier due to application volume.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Spanish/English bilingual speaking and listening proficiency.
Must take and pass the required language assessment.
Ability to work a schedule that includes Saturdays.
Not eligible for visa sponsorship.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships by actively listening to everyday financial needs and connecting customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; fulfill risk and compliance obligations and escalate issues appropriately.