Teller

Hills Bank•Coralville, IA

About The Position

The Teller directly serves bank customers by handling paying and receiving functions, including savings, checking, credit, loan-payment, and other account transactions. The role provides a high level of customer service, identifies customer needs, refers customers to appropriate bank departments, and supports the bank’s sales efforts. Tellers balance their cash drawers daily and follow applicable bank procedures and compliance requirements. The position includes a designated career path and detailed training program, beginning with foundational and teller training and progressing to more advanced teller responsibilities and other areas of the bank. New employees shadow experienced coworkers while learning the role. This is a full-time position averaging 40 hours per week. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., and every other Saturday morning, 8:00 a.m. to 12:00 p.m. The starting wage is $17.00 per hour. The position is eligible for a Spanish proficiency pay differential and includes a comprehensive, competitive benefits package.

Requirements

Preferably a high school degree or equivalent.
One to two years of experience in a related position; retail experience with cash handling responsibilities is preferred.
Skills appropriate to a typical office environment, including computer skills and use of office equipment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete all training and evaluation requirements in the Retail Teller Career Path for progression from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

High school degree or equivalent.
Retail experience with cash handling responsibilities.

Responsibilities

Provide exceptional customer service and handle customer inquiries, transactions, and problems courteously and with good judgment.
Process checking and savings transactions, mortgage and consumer loan payments, credit card transactions, and other customer account transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and assist customers with additional services.
Verify and record information as required by bank policy, follow transaction procedures, and maintain the confidentiality of customer account information.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers with access to safe deposit boxes while following bank procedures.
Understand and comply with laws and regulations related to teller duties, including the Bank Secrecy Act, privacy requirements, and funds availability policy.
Answer telephone inquiries from customers and internal staff about customer and bank accounts, statements, charges, and interest.
Maintain required working funds, count and verify currency, balance the assigned cash drawer daily, and help reconcile errors or discrepancies.
Purchase working money supplies from the Assistant Branch Manager or Branch Manager as needed.
Support bank sales efforts by identifying customer needs, cross-selling services, advising customers about promotions, and referring customers to other products and departments.
Participate in retail product campaigns and assist with office events and promotions.
Use the bank’s Customer Relationship Management (CRM) system to personalize customer interactions, manage referrals, and record opportunities and interactions.
Adhere to customer service standards through the Voice of the Customer program.
Participate in at least three bank-sponsored or community events annually and support other bank activities as requested.
Complete other duties as assigned.