Teller
About The Position
As the first point of contact for most clients, the Teller helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, and in compliance with bank procedures and banking regulations. The role also maintains and enhances client relationships through meaningful conversations that uncover client needs and identify opportunities to offer additional bank products and services. The Teller handles client transactions and cash, supports daily branch operations and safeguards funds. The role builds knowledge of Columbia Bank products and services, provides proactive client service, and identifies and refers appropriate banking needs to business partners. This is an onsite role at 301 South Main Street, 1st Floor, Montesano, WA 98563. The pay range is $18.00–$22.00 per hour. Eligible associates regularly scheduled to work at least 30 hours per week receive benefits beginning the first day of the month following their hire date.
Requirements
- High school diploma or GED.
- Ability to learn and comply with bank policies, procedures, and systems.
- Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
- Ability and willingness to build relationships with clients and other bank associates.
- Ability to learn and develop skills for identifying proactive relationship-building opportunities.
Nice To Haves
- Two years of previous banking or customer service experience.
- Bilingual ability.
Responsibilities
- Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing.
- Complete daily tasks that maintain branch integrity, such as balancing the ATM using appropriate double custody, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
- Safeguard cash in the drawer and promptly account for or transfer funds to mitigate risk.
- Interact with internal and external clients, anticipate their needs, and provide proactive solutions in line with the bank’s Breakthrough Client Service Standards.
- Continuously develop knowledge of Columbia Bank’s products and services and stay current on changes.
- Discuss and uncover clients’ financial needs to identify and offer appropriate products and services.
- Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.
- Build client relationships, including through opportunities such as outbound telephone calls.
Benefits
- Medical, dental, and vision plans for eligible associates.
- 401(k) retirement savings plan with employer match for qualifying associate contributions.
- Employee assistance program.
- Life insurance and disability insurance.
- Tuition assistance.
- Mental health resources.
- Identity theft protection.
- Legal support.
- Auto and home insurance.
- Pet insurance.
- Access to an online discount marketplace.
- Paid vacation, sick days, volunteer days, and holidays.
- Competitive incentive plan; the role may be eligible for performance-based incentive compensation.
- Professional development through tailored premier banker programs.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
