Part-Time Teller (20 Hours) - Old Brookville Branch
About The Position
The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and transaction processing, in coordination with the Customer Service function. The role aims to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions. The position is part-time, listed as 20 hours, at the Old Brookville Branch; the primary location is Glen Head, New York. Employees are expected to meet client needs and provide an exceptional client experience, measured against specific metrics. They must appropriately assess risk in business decisions, safeguard the firm's reputation and assets, comply with applicable laws, rules, regulations, and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues. Other job-related duties may be assigned as required.
Requirements
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent.
Nice To Haves
- Previous relevant experience preferred.
Responsibilities
- Serve as the first point of contact for Citi clients and provide friendly, efficient customer service.
- Perform accurate banking transactions, manage the branch cash supply, process incoming and outgoing cash deposits, and maintain branch vault cash.
- Identify opportunities to refer clients to products and services based on their financial goals.
- Educate clients about Citi digital and self-service opportunities.
- Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
- Address client needs and manage client issues or concerns, escalating as needed.
- Maintain working knowledge of client accounts and new and existing products and services.
- Assess risk appropriately, safeguard the firm's reputation and assets, comply with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including vacation and sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
