Teller

KeyBank • Queensbury, NY

7d • $18 - $23 • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch, assist with account transactions and servicing needs, and identify and resolve client service issues. Through conversations, you listen for clients’ financial needs and connect them with a Banker for deeper financial wellness discussions. The role supports clients’ financial goals while helping create a welcoming and reliable banking experience.

You are responsible for accurate teller operations, cash handling, and compliance with audit and security procedures. You participate in in-person morning huddles and end-of-day debriefs, stay current on products, fees, and policies, and work Saturdays as directed by management. The position is based in a branch and may include other duties as assigned.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Strong client service and sales skills, including the ability to present products and services and educate clients about access channels.
• Strong work ethic, high integrity, and excellent time management skills.
• Ability to manage client account information and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
• Ability to collaborate effectively with teammates.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong in-person client experience and welcome new and existing clients.
• Perform teller functions efficiently and accurately in a branch setting.
• Assist clients with account transactions and servicing needs, and identify, resolve, or escalate service issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients work toward financial goals using financial wellness tools.
• Participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures and act professionally and ethically in clients’ and the bank’s best interests.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED