Teller

PNC•Wyoming, MI

13d•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, based in the Wyoming Branch in Wyoming, Michigan, you will deliver customer experiences intended to improve financial wellbeing and build loyalty. You will process customer interactions, explain available alternatives for financial transactions, identify banking opportunities, and make referrals when appropriate. The role is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role requires customer focus and sound risk management. Tellers are expected to understand and address customer needs, use product and procedural knowledge to resolve problems, and complete daily teller and branch operations accurately and efficiently while following policies and procedures.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate customer focus and the ability to create customized customer solutions.
Demonstrate skills or competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certifications, licenses, or language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer experiences that support customers’ financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement to connect with customers and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, depending on eligibility.