Teller - Marshall

American 1 Credit Union•Marshall, MI

5d•Onsite

About The Position

The Teller (also described as Account Specialist I) delivers an excellent member experience through teller transactions, including receiving and dispensing funds. The role maintains accurate transaction records and follows credit union processes, policies, and procedures. It requires effective communication to understand members’ needs and offer products and services that support their financial wellness. The Teller collaborates with the branch team to provide superior service and achieve goals. The position is on-site at the Marshall Branch, with flexibility to work at other credit union locations within 20 miles of the home branch. Employment offers are contingent upon background screens.

Requirements

High school diploma or GED.
Cash handling or sales experience.
Prior customer service experience.
Strong verbal and written communication skills.
Ability to work independently and collaboratively.
Ability to make decisions, take initiative in resolving problems, and handle confidential information with tact and responsibility.
Ability to remain stationary for 50% of the time and occasionally move around the office.
Ability to perform essential physical activities such as standing and stooping and lift up to 20 pounds.

Nice To Haves

Previous bank teller experience.
Previous experience balancing a cash drawer.
Previous sales experience offering products and meeting monthly goals.
Working knowledge of PC applications such as Microsoft Office.
Ability to direct and coach other team members.
Knowledge of credit union products, services, policies, core processes, and procedures.
Ability to provide supervisory leadership to professional- and intermediate-level staff.
Demonstrated member-focused strategy skills.
Skill in gathering, reporting, and summarizing data trends.
Ability to express oneself clearly and articulately in speech and writing.

Responsibilities

Engage meaningfully with members and co-workers by listening and offering quality solutions.
Provide a superior member experience while following GREAT service standards.
Process deposits and cash checks accurately, verify cash, endorsements, identification, and check validity, issue receipts, and answer account-related inquiries in compliance with disclosure, regulatory, and privacy requirements.
Examine deposited checks, determine funds availability in accordance with regulations, and complete hold notices.
Promote the credit union’s mission of creating financial wellness in the community through everyday banking.
Cross-offer checking, lending, and other products and make referrals in line with individual and branch goals.
Follow core processes, policies, and procedures, including customer identification and Bank Secrecy Act requirements.
Represent the credit union in the community.
Work assigned hours and, as needed, at credit union locations within 20 miles of the home branch; mentor and support team members.
Collaborate with the branch team, maintain transaction accuracy, uphold service standards, and meet personal scorecard goals.
Handle member, employee, and credit union information confidentially.
Occasionally perform duties outside typical responsibilities as needed.