Teller

Hills Bank•Cedar Rapids, IA

About The Position

The Teller directly serves bank customers by handling paying and receiving functions, including transactions involving savings, checking, credit, mortgage, and consumer loan accounts. The role provides a high level of customer service, refers customers to other bank departments for additional services, balances daily cash, and follows compliance requirements related to teller services. The position includes a designated career path and detailed training program. Training begins with foundational and teller skills and progresses to more advanced teller components and other areas of the bank. New tellers initially shadow experienced coworkers and are later shadowed while building confidence in the role. Advancement through the Retail Teller Career Path requires completion of training and evaluations for Teller 1, Teller 2, and Teller 3. This is a full-time role averaging 40 hours per week. The schedule is Monday through Friday, 8:00 a.m. to 5:45 p.m., and every other Saturday morning, 8:15 a.m. to 12:15 p.m. The starting wage is $17.00 per hour. The position is eligible for a Spanish proficiency pay differential and a comprehensive, competitive benefits package.

Requirements

Preferably a high school degree or equivalent.
One to two years of experience in a related position; preferably retail experience with cash handling responsibilities.
Computer skills and ability to use office equipment typical of an office environment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete training and evaluation requirements in the Retail Teller Career Path for progression from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

Spanish proficiency, eligible for a pay differential.
Retail experience with cash handling responsibilities.

Responsibilities

Provide exceptional customer service and process checking, savings, mortgage, consumer loan, and credit card transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and assist customers with additional services.
Verify required information and follow bank procedures when processing transactions.
Handle collection and disbursement functions while maintaining favorable customer relations and customer account confidentiality.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers with access to safe deposit boxes while following bank procedures.
Understand and comply with laws and regulations related to teller duties, including the Bank Secrecy Act, privacy requirements, and funds availability policy.
Answer customer and internal staff telephone inquiries and assist bank personnel with account-status, statement, charge, and interest questions.
Maintain required working funds, balance the assigned cash drawer daily, and assist with reconciling cash errors or discrepancies.
Purchase working money supplies as needed and count and verify currency.
Support sales efforts by identifying customer needs, cross-selling services, advising customers about promotions, and referring customers to appropriate products and departments.
Participate in retail product campaigns, special events, and promotions; support the office and other bank activities as requested.
Use the bank’s Customer Relationship Management system to personalize customer interactions, manage referrals, and record customer opportunities and interactions.
Adhere to customer service standards, including the Voice of the Customer program.
Participate in at least three bank-sponsored or community events annually.
Perform other duties as assigned.