Teller

Byline Bank • Oak Lawn, IL

4d • $20 - $27

About The Position

The Jr. Universal Banker assists Universal Bankers and conducts cash vault transactions accurately and promptly. The position sells and services bank products and services, supports deposit and business and consumer relationship growth, and provides operational support and exceptional customer service. The Jr. Universal Banker may be asked to support other branch locations when business needs arise, such as staffing shortages, high customer volume, or special events. A professional image, as outlined in the Byline Bank Employee Handbook, is required.

Requirements

• High school degree or GED required.
• Must be detail-oriented with excellent organizational skills.
• Must be a team player with a strong desire to learn, good leadership skills, independent judgment, discretionary thinking, and creativity, and be able to work in a fast-paced environment.
• Working knowledge of banking regulatory requirements.
• Knowledge of a wide variety of retail bank products and administrative support.
• Strong time management skills and attention to detail.
• Ability to communicate professionally, accurately, and clearly with internal and external stakeholders.
• Ability to make sound judgments regarding customer service and risk to the bank, balance both effectively, and recognize when to escalate issues to management.
• Ability to identify efficient, cost-effective, and productive ways to complete work without sacrificing customer service.
• Must be able to lift 30 pounds.

Nice To Haves

• Some work experience preferred.
• At least 1 year of experience as a teller or personal banker is a plus.
• Bilingual proficiency in Spanish preferred.
• Strong knowledge of Microsoft Office preferred.

Responsibilities

• Greet customers and direct incoming calls to appropriate staff.
• Process transactions and new account openings accurately, promptly, and professionally.
• Identify and communicate process improvements that can enhance the customer experience to Branch Management.
• Assess and address retail customers’ banking needs and obtain and process customer and account information, including cash handling.
• Assist with opening and servicing accounts and identify cross-selling opportunities for new and existing customers.
• Assist Universal Bankers with calls to potential or existing customers to promote the bank’s products and services, develop new business, expand relationships, and support bank profitability.
• Provide exceptional customer service and sales support while maintaining a professional attitude.
• Maintain accuracy and compliance in account documentation.
• Minimize the risk of losses, including cash differences and other controllable losses.
• Maintain current knowledge of federal and state laws and regulations and bank policies and procedures.
• Process teller transactions accurately and promptly, including deposits, withdrawals, payments, transfers, check cashing, and negotiable purchases.
• Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Maintain current knowledge of competitor products, services, and promotions.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs, subject to eligibility requirements.
• Equity stock purchase program.
• 401(k) contribution and 401(k) benefits.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Disability coverage.
• Paid time off.
• Depending on the role, discretionary bonuses and other benefit programs may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED