Teller

WESTAMERICA BANK•Mill Valley, CA

60d•$20 - $23•Onsite

About The Position

Westamerica Bank is seeking a Teller to provide quality customer service and promote the sale of bank services and products. The position works under direct supervision and supports branch operations while following established service, accuracy, security, and compliance standards. The Teller serves customers, cross-sells appropriate products and services, makes sales referrals, and may place outbound sales and service calls at the direction of the CSM. The role also supports daily operational tasks as assigned, which may include Branch Capture processing, certifications, cash shipments, and balancing the ATM and vault. The position requires sound judgment, accurate handling of funds, effective communication, and responsiveness to feedback and customer needs. The employee generally works in an office environment, with occasional duties outside the typical office setting. The role may involve exposure to moving mechanical parts, and the noise level is usually moderate. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to clearly communicate and write, and to hear and speak with co-workers and customers.
Ability to use hands to handle or manipulate computers, calculators, phones, and other office equipment.
Ability to walk and stand for long periods, occasionally reach, sit, stoop, kneel, or crouch, and occasionally lift or move up to 25 pounds.
Close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Responsibilities

Deliver the bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with co-workers and contribute to team success.
Promote bank services and meet the average monthly sales goal of $110 per FTE.
Cross-sell appropriate products and services to clients and prospects, and contribute to key initiatives.
Place outbound sales and service calls to customers and prospects when directed by the CSM.
Meet standards for transaction accuracy and compliance while following bank policies and procedures.
Keep unlocated cash differences, operating losses, and BSA errors within established limits.
Follow Control Consciousness policies and procedures and branch security procedures for opening, closing, and branch operations.
Support daily operational tasks as directed by the CSM, potentially including Branch Capture processing, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use good judgment to protect bank assets while providing customer service, respond constructively to feedback, and take responsibility for work quality and quantity.
Complete regulatory tutorials and answer regulatory questions correctly during audits or branch reviews.
Accurately count and dispense funds, identify cross-selling opportunities, respond positively to challenging customers, and maintain service standards.