Teller

S&T Bank • Ebensburg, PA

5d • $16 - $23 • Onsite

About The Position

Operates a customer service window and provides exceptional customer service across a variety of banking transactions. Suggests solutions and options, refers customers to appropriate bank resources, and resolves customer problems and concerns accurately and efficiently. The role develops knowledge of bank policies, procedures, products, and services while maintaining transaction accuracy and balancing standards. It contributes to branch sales and service goals by identifying customer needs, promoting services, and referring customers to bankers for specialized services.

The Teller performs transactions including deposits, withdrawals, check cashing, loan and other payments, money orders, and night or mail deposits. Responsibilities also include verifying customer identity and transaction authenticity, protecting customers and the bank from fraud, balancing a cash drawer, and assisting with ATM and vault balancing as applicable. The position requires professional service and sales behaviors, accurate use of bank systems, collaboration with branch employees, and completion of required training.

The position is based at 3135 New Germany Rd, Suite 45, Ebensburg, PA 15931. Branch hours are Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–12:00 p.m. The employee must be flexible around branch hours.

Requires a high school diploma or equivalent basic academic education, one to two years of general experience, and successful completion of the retail training program. Physical requirements include frequent keypad, electronic, and office equipment use; standing and sitting; lifting up to 10 pounds routinely, a maximum of 20 pounds occasionally, and occasionally up to 50 pounds; manual dexterity for typing and data entry; and close vision for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Salary range: $16.00–$22.56.

Requirements

• High school diploma or equivalent basic academic education.
• One to two years of general experience.
• Successful completion of the retail training program.
• Flexibility around branch hours.
• Ability to perform the physical demands described, with reasonable accommodations where applicable.

Responsibilities

• Develop working knowledge of bank policies, procedures, products, and services.
• Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
• Provide customer service in accordance with Consumer Bank Customer Service Standards and customer survey expectations.
• Use computer systems, service skills, product knowledge, and procedural knowledge to perform customer transactions accurately and efficiently.
• Identify customers, verify transaction authenticity, check balances, place holds, document identification, and take required steps to prevent fraud.
• Accept deposits, verify endorsements, and issue receipts.
• Accept checks for cashing, identify customers, verify endorsements and balances, and refer transactions to branch management for authorization when needed.
• Process savings deposits and withdrawals and related transactions.
• Provide additional customer services, including bank money orders.
• Accept loan and other payments.
• Balance the cash drawer daily.
• Assist with ATM balancing and settlement where applicable, and assist with vault balancing as requested.
• Promote bank services, answer banking questions, direct customers to appropriate branch team members, and identify needs through customer profiling.
• Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
• Demonstrate professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Use the Sales & Service Opportunity tool to track customers introduced to a banker.
• Provide services such as night deposits, mail deposits, and safe deposit admittance as needed.
• Build positive customer relationships and provide leads to the Personal Banker platform to help grow the branch.
• Maintain good working relationships with bank employees and contribute independently and as a team member.
• Attend and successfully complete required training, including virtual, in-person, and online training.
• Perform additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED