Teller

Legence Bank•Benton, IL

12d•$0 - $17•Onsite

About The Position

Tellers are the first point of contact for customers visiting the branch. They adapt to customer needs, complete service transactions, provide exceptional customer service, build relationships, and refer customers to other branch employees for additional support. The role includes a career path with opportunities to learn new accounts and consumer lending within a specified timeframe. The position operates in a professional office environment and routinely uses standard office equipment, including computers, fax machines, and scanning equipment. The employee must be available during core hours of 7:30 a.m. to 5:30 p.m. Monday through Friday and 8:30 a.m. to 12:30 p.m. for at least two Saturdays per month. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. The role has no direct supervisory responsibilities.

Requirements

High school diploma or equivalent.
One year of cash-handling experience is preferred.
Competencies include ethics, attention to detail, accuracy, organization, communication, customer orientation, initiative, judgment, reliability, and ability to work in a fast-paced environment.
Must be available during core hours of 7:30 a.m. to 5:30 p.m. Monday through Friday and 8:30 a.m. to 12:30 p.m. for a minimum of two Saturdays per month.
Must be able to talk and hear regularly, meet the stated vision requirements, and occasionally lift office products and supplies weighing up to 30 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

One year of cash-handling experience.
Proficiency in Microsoft Office.
Ability to learn new software quickly.
Valid driver's license.

Responsibilities

Provide primary customer care at the teller line and put customers at the center of service.
Engage customers in conversations, actively listen, ask questions, and use conversation starters as needed.
Work with the team to help customers succeed financially.
Connect customers with appropriate bankers or internal partners and offer appointment-setting options when appropriate.
Maintain a cash drawer, handle cash, and balance the drawer.
Conduct basic customer services, account maintenance, and transactions.
Complete service requests and support the branch customer experience through lobby leadership, including address and contact information changes, check orders, debit card issuance and maintenance, and online access setup and resets.
Manage business risks, follow policies, procedures, and controls, and comply with applicable laws, rules, and regulations.
Promote products and services to help customers have a successful banking experience.
Adhere to Legence Bank Standards and serve as an example to team members and customers.
Represent and promote the Company within the community.
Perform other duties as assigned.