Teller

Associated Bank • Grafton, WI

8d

About The Position

As a Teller at Associated Bank, you’ll provide exceptional service and support in customer interactions. In this front-line role, you’ll accurately process transactions, identify customer needs, and promote financial solutions that help customers achieve their goals. You’ll grow your banking knowledge while contributing to a collaborative team focused on integrity and community impact. The role also supports daily branch operations and helps customers use digital and self-service banking tools.

Associated Bank encourages applications from qualified people with a range of backgrounds and experiences. New hires undergo a thorough background check. The bank may use AI or automated tools to assist with reviewing applicant information, but hiring decisions are made by Associated Bank personnel. The posted pay range is $17.00–$22.96 per hour; actual pay may vary based on factors including location, skills, experience, and qualifications.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.

Nice To Haves

• Experience in retail banking, cash handling, or financial services.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns professionally and carefully.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.
• Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act training requirements.
• Report suspicious activity, customer complaints, procedure violations, and ethical concerns as directed.

Benefits

• 401(k) and pension plans.
• Paid time off to volunteer in the community.
• Diversity-focused Colleague Resource Groups.
• Professional development and advancement opportunities.
• Well-being programs and incentives.
• Parental leave.
• Employee stock purchase plan.
• Military benefits.
• Personal banking, loan, investment, and insurance benefits.
• Meaningful career paths and community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED