Teller

Oklahoma's Credit Union•Oklahoma City, OK

42d•Onsite

About The Position

Oklahoma's Credit Union (OKCU) is seeking a Teller to join their team. OKCU has been serving Oklahomans for over 60 years, focusing on helping people become economically independent through responsible saving and borrowing. With over $600 million in assets and more than 145 employees, OKCU provides extensive branch access across Oklahoma and nationwide. They serve over 47,000 members with benefits like low fees, higher deposit rates, and low loan rates. OKCU offers a comprehensive training program to help employees find a career path, a robust benefits package, and a fun work environment. This role is for someone who genuinely cares about helping their community, is proactive in improving processes, values accountability, and enjoys assisting people in managing their money.

Requirements

Customer service experience
Multi-lingual capabilities in Spanish preferred

Responsibilities

Provide outstanding member service and contribute to overall team effort.
Fully understand and actively assist members in using credit union products and services.
Receive checking and savings deposits - verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
Process savings withdrawals; cash checks - verify endorsement, receive proper identification and ensure validity.
Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies.
Issue personal money orders and cashier’s checks, and cash out US Savings Bonds.
Accept loan payments - verify payment amount and loan status, issue receipts.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Maintain and regularly balance cash and other negotiable instruments, ensure teller station is properly supplied.
Refer members to the proper department for issues that cannot be resolved at the teller line.
Refer additional credit union products as appropriate.
Perform routine support functions as assigned; including verifications, scanning, filing, reports, and returned mail.
Ensure confidentiality regarding member transactions and information.
Ensure actions are compliant with all credit union policies and procedures.