Teller

Indiana Members Credit Union•Carmel, IN

9d•Onsite

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and help provide a positive, efficient banking experience. You will accurately and securely process financial transactions, maintain cash-handling integrity, and follow regulatory compliance standards. You will also identify members’ needs and provide information about credit union products and services to support member satisfaction and retention. The position is based in a retail branch. It requires attention to detail, communication and customer service skills, basic computer and technology skills, and the ability to maintain confidentiality. Previous cash-handling and customer service experience and a high school diploma, GED, or equivalent are required. Minimal to no travel is expected. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling and customer service experience.
Fluent in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer service skills.
Honesty, accountability, and ability to maintain confidentiality.
Ability to stand or sit for extended periods, view a computer monitor for extended periods, handle and operate equipment and objects, reach, and lift or carry up to 25 pounds.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit card cash advances, loan and credit card payments, money orders, cashier’s checks, and corporate checks.
Cross-sell other products, update member accounts, and handle member problems and complaints.
Process wire transfers and complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments for assistance and member requests.
Open and close accounts and certificates.
Create or order ATM and debit cards for members.
Process stop payments and print member statements and account histories.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Perform other branch duties, including counting cash deliveries, balancing the ATM, filing, keeping the teller area and branch clean and organized, helping with end-of-day duties, and stocking the lobby with supplies.