Teller

Hope CU • West Memphis, AR

20h • Hybrid

About The Position

The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network’s various locations.

Requirements

• High School diploma or GED
• 2+ years of cash handling experience
• 2+ years of customer service experience
• Bilingual proficiency in English and Spanish
• Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Responsibilities

• Prepare and process teller transactions efficiently and effectively
• Adhere to established cash handling and balancing procedures
• Provide service excellence to all stakeholders
• Achieve monthly growth and retention targets per individual Retail Work Plan
• Adhere to all HOPE policies, procedures, and security protocols
• Adhere to all regulatory compliance requirements
• Perform general administrative duties such as attending meetings, report production, etc.
• Perform other duties as assigned
• Cross-sell HOPE products

Benefits

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED