Teller

PNC Bank•Tinley Park, IL

12d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Tinley Park, Illinois, you deliver a distinctive customer experience focused on improving customers’ financial wellbeing and building loyalty. You handle customer interactions, explain available options for banking transactions, identify customer needs and opportunities, and make appropriate referrals to branch staff. You also engage with customers in the lobby and use technology, tools, and resources to help them manage their financial transactions. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures while using sound judgment within established limits. You help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. This is an in-office position.

Requirements

Prior experience is not required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree is required; a comparable combination of education, job-specific certification, and experience (including military service) may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing and creating loyalty.
Process a variety of customer interactions.
Educate customers on alternatives available for their financial interactions and options for managing transactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Use technology, tools, and resources to help customers manage financial transactions.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.