Teller (Full Time)

Banco Popular•Brooklyn, NY

10d•Onsite

About The Position

The Teller is primarily responsible for accurately processing paying and receiving transactions while providing courteous, timely, and informative service. The role emphasizes identifying client needs and ensuring customers have a positive impression of the organization. Tellers execute transactions in accordance with bank policies and legal and regulatory requirements; handle and secure cash; support sales and marketing efforts; educate clients on digital banking; deliver a strong customer experience; and support compliance, risk management, and community involvement. The position is onsite in Brooklyn, New York. It is full-time.

Requirements

High school diploma or equivalent.
Anticipation of continuing education toward a degree.
At least six months of cash-handling and/or retail sales experience.
Must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.
Must provide evidence of academic preparation or courses related to the job posting, if necessary.

Responsibilities

Accurately and courteously process payments and receipts for all product types and services in accordance with bank policies, procedures, and legal and regulatory requirements.
Personalize service by referring to clients by name during transactions.
Maintain minimum cash levels in the teller area and secure cash according to policies and security measures.
Restock and balance assigned cash drawers, ATMs, cash recyclers, and vaults as required.
Assist with night depository bags and currency processing and ATM settlements as required.
Follow bank policies and regulations to help ensure the branch passes assessments and audits.
Work with the branch manager and supervisor to attain or exceed individual goals.
Build trust-based client relationships by listening, identifying financial needs and priorities, and referring appropriate products and services.
Support marketing campaigns and product launches, adapting sales techniques and using marketing tools and branch technology to achieve results.
Educate clients about self-service and digital banking options and encourage their use.
Work with the management team to stay informed about bank developments and initiatives.
Promote ongoing customer feedback and continuous improvement.
Respond to customers who want to update or close accounts, determine reasons for dissatisfaction, offer possible alternatives, and process account maintenance compliantly.
Listen and respond to customer questions or problems, proactively preventing and resolving issues.
Support compliance functions such as reconciliations, audits, reporting, controls, records management, and opening and closing procedures; adhere to security procedures.
Promote the branch’s community involvement and report CRA-related activities to a supervisor.
Identify suspected fraudulent or forged documentation or activity and report it to the appropriate supervisors.
Protect customer information and comply with bank policies and procedures.