Full time Teller

NIH Federal Credit Union • Rockville, MD

12d • $18 - $22 • Onsite

About The Position

The Teller works under general supervision and follows established policies and procedures to provide excellent service to credit union members. The position processes savings and checking account transactions, loan transactions, check cashing, and other monetary transactions; refers and cross-sells credit union products and services; balances daily transactions; and verifies cash and general ledger totals. The Teller also helps balance branch activities and totals.

The role is split between the NCI Shady Grove and Fisher's Lane branches, with regular floating to other branches as assigned. Extended Friday hours (8 a.m.–6 p.m.) and a half-day Saturday shift (8 a.m.–2 p.m.) are required a few times per month. Employees scheduled to work Saturdays receive a flex day off during the week. Reliable transportation is required to cover branch locations, including locations not accessible by Metro or shuttle. The position is nonexempt and pays $17.82–$22.28 per hour.

Requirements

• High school diploma or equivalent (GED).
• At least 12 months of teller or retail cash-handling experience.
• Proficiency in Microsoft Word.
• Ability to sell products and services and make referrals.
• Excellent verbal communication skills.
• Ability to be bonded.
• Ability to use standard office equipment, including a PC, fax, copier, and telephone, and to use relevant computer software.
• Ability to work in a fast-paced branch environment and provide quality service to members and coworkers.
• Reliable transportation to travel to assigned branches, including locations that may not be accessible by Metro or shuttle.
• Compliance with applicable laws and established NIHFCU policies, procedures, and practices, including the Bank Secrecy Act (BSA).

Nice To Haves

• Knowledge of credit union principles and practices.

Responsibilities

• Provide courteous, professional, prompt, efficient, and accurate service to members while following operational procedures, controls, and service standards.
• Explain credit union products and services and make referrals and cross-sell offerings to meet established sales, service, and referral goals.
• Process monetary transactions after verifying identification, signatures, and member account status, and accurately record transactions in the credit union’s online teller system.
• Review negotiable items carefully and monitor for counterfeit items, identity-theft red flags, forgery, and other suspicious activity.
• Operate and balance a teller drawer within specified timeframes and meet monthly transaction-productivity goals.
• Assist with balancing and auditing branch functions, including ATM, CDM/TCD, and negotiable items.
• Maintain confidentiality and security of member and employee personal and financial information, accessing it only as required for the job.
• Complete required training, compliance courses, and other learning needed to maintain effective performance.
• Maintain a professional image, dependable attendance, and punctuality; comply with NIHFCU policies, procedures, standards, and applicable laws, including Bank Secrecy Act requirements.
• Remain calm during challenging member interactions and escalate situations when appropriate.
• Participate in orientations, marketing activities, and events when assigned.
• Float or transfer to other branches and branch departments as assigned, including working extended hours and Saturdays; maintain reliable transportation for branch coverage.
• Report actual or suspected fraud, financial dishonesty, or wrongdoing involving member transactions, employees, or NIHFCU to the designated supervisor, Risk Management, the VP of Human Resources, or the complaint vendor.
• Perform other related work as assigned and use available resources to achieve established goals.

Benefits

• Benefits package for full-time employees, including health, dental, vision, legal, and pet-care benefits.
• Life insurance benefits and voluntary plans.
• Free subscription to the CALM app for mental health resources.
• 401(k) and profit sharing.
• Tuition reimbursement.
• Career advancement and development opportunities.
• Credit union membership with discounted services and products.
• A flex day off during the week when scheduled to work a Saturday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED