Teller

KeyBank • West Seneca, NY

13d • $18 - $23 • Onsite

About The Position

The Teller provides in-person client service in a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role identifies and resolves client servicing issues, listens for financial wellness opportunities, and connects clients with a Banker for deeper financial conversations. Tellers help clients use financial wellness tools and available banking channels while delivering accurate, efficient, and secure service. The position also requires following compliance, audit, and security procedures, balancing a cash drawer, staying current on products and policies, and participating in branch huddles and debriefs. Work on Saturdays may be directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment with clients and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about ATM, online, and telephone banking.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver’s license.
• Ability to meet the stated physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Notary License.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities during client conversations and transition clients to a Banker when appropriate.
• Assist clients with financial goals through financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review product guides, fees, and policies to maintain current knowledge of offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ and Key’s best interests.
• Perform other duties as assigned; duties and activities may change or be added.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED