Teller Part Time Shepherd and 26th

Wells Fargo Bank•Houston, TX

8d•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller accurately processes transactions, provides a welcoming and reliable experience, helps customers understand banking options, and connects them with relevant products, services, digital tools, or a banker when more detailed guidance is needed. The role works closely with branch teammates to support daily operations and deliver consistent, high-quality service. It provides exposure to retail banking and opportunities for long-term growth through Wells Fargo training, coaching, and team-based culture. The position is part-time at the Shepherd and 26th branch in Houston, Texas. The schedule will include Saturdays. The role is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions such as deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking methods, including digital tools, self-service options, or an appropriate team member.
Build relationships and listen actively to understand everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Recognize potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, using sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, procedures, and obligations; identify and escalate issues and make sound risk decisions.