Teller Trainee-Part Time-Sikeston

FIRST STATE BANK AND TRUST•Sikeston, MO

88d•Onsite

About The Position

The Teller Trainee develops the skills needed to conduct customer financial transactions, handle routine inquiries and problems, and maintain favorable customer and employee relations. The role learns bank transaction procedures, customer service standards, regulatory compliance, products and services, and sales techniques through training and practice. After the first 90 days of employment, the employee will be assigned monthly sales goals. The position processes checking and savings transactions, loan payments, payments and disbursements, safe deposit box transactions, and incoming mail transactions. It also maintains and balances a cash drawer, follows bank procedures and controls, and refers complex customer questions or problems to appropriate employees. The role has no supervisory responsibilities and may perform teller duties at other locations as required.

Requirements

High school diploma or GED.
Six months to one year of work experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals, and compute rates, ratios, and percentages.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to operate a telephone, 10-key calculator, typewriter, scanner, personal computer and printer, copy machine, shredder, check encoder, coin counter, currency counter, cash advance machine, ATM, ATM/debit card re-pin machine, laminator, and fax machine.
Ability to use Jack Henry 20/20, Vertex and Vertex Item Capture, Synergy, 4Sight, Word, Excel, Adobe, Microsoft Office, and other required software.
Consistently accurate cash balancing.
Valid driver’s license.
Ability to be bonded by the Bank’s surety company.
Ability to meet the physical demands of the role, including occasionally lifting and/or moving up to 25 pounds.

Responsibilities

Learn and consistently follow customer service procedures, including greeting customers professionally and courteously.
Participate in equipment, transaction-processing, and customer-service training provided by the Teller Supervisor or designated trainer.
Process checking and savings transactions and mortgage, commercial, and consumer loan payments; verify information and follow bank procedures.
Answer routine questions about bank transactions, services, and procedures; use discretion to address problems and refer complex matters to a Teller Supervisor, Lead Teller, or other appropriate employee.
Prepare and receive payments; issue cashier’s checks and money orders; redeem savings bonds; and sell or advise customers on promotional items and services.
Maintain working funds and cash drawer limits, and balance the assigned drawer daily within acceptable variance levels.
Total and balance transaction records, locate and reconcile errors, and work with appropriate personnel to resolve discrepancies.
Provide safe deposit box access service, verify access authority against contracts, and process payments for safe deposit boxes.
Handle various denominations of coin and currency and process incoming mail transactions according to bank procedures.
Learn duties that support the day-to-day operations of other department personnel.
Develop knowledge of bank products, services, and regulatory compliance.
Develop sales skills, conduct checking account sales presentations, recommend appropriate accounts, ask for customers’ business, and refer customers to a Customer Service Representative for account opening.
Maintain confidentiality of customer account information.
Perform Teller Trainee duties at other locations when required.