Regional Floating Teller Merrimack Valley

Rockland Trust•Acton, MA

4h•$17 - $19•Onsite

About The Position

The Teller Trainee is a frontline customer-service role at Rockland Trust, supporting multiple branch locations throughout the Merrimack Valley Area. The position focuses on exploring customer needs, offering personalized banking guidance, building and maintaining relationships, and providing efficient, effective, and courteous service while completing branch transactions. The role includes flexible scheduling with weekend availability and participation in Rockland Trust’s Teller Training program. The position involves welcoming customers, directing them to colleagues who can assist them, sharing information about suitable banking products, and accurately processing financial transactions. The trainee works with the training team and branch colleagues, and makes decisions alongside an immediate supervisor as knowledge and experience develop.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to help achieve business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete the training program.

Nice To Haves

1–2 years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers entering the branch and guide them to the colleague best suited to support their needs.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide customers with information about Rockland Trust banking products suited to their individual needs.
Accurately process deposits, withdrawals, payments, cash checking, and other financial transactions.
Make decisions alongside the immediate supervisor, with responsibilities potentially expanding as knowledge and experience grow.
Work with the training team and branch team to learn the role and complete Rockland Trust’s Teller Training.
Perform other duties as assigned by management.