Teller - Happy Valley

OnPoint Credit Union•Happy Valley, OR

2d•Onsite

About The Position

OnPoint is a community-owned credit union in Oregon that emphasizes investing in employees, members, and the community. The Teller is the welcoming face of the branch, serving members and non-members by processing routine financial transactions and helping members meet their financial goals. Tellers provide warm, attentive service, identify members’ needs, and inform them about products and services that may support their financial needs and strengthen their relationship with the Credit Union. The role requires balancing accurate transaction processing and cash management with member service, problem-solving, lobby assistance, and product referrals or sales. The Teller may work a combination of hours Monday through Saturday according to branch operating hours. Starting pay is $22.00 per hour.

Requirements

High school graduate or GED.
At least 6–12 months of prior experience as a teller within a financial institution, in retail sales, or in a customer service position involving cash handling.
Ability to coordinate multiple assignments and prioritize work.
Ability to work effectively independently and as part of a team to meet and exceed goals.
Proficiency in cash counting, arithmetic, use of a ten-key calculator, and basic computer skills.
Strong member service, sales, interpersonal communication, and problem-solving skills.
Motivation to accomplish goals, organization, and self-management skills.
Ability to understand and adhere to compliance requirements.
Ability to assist with or lift 50-pound bags of coin and stand for extended periods, up to four hours at a time.

Nice To Haves

Bilingual skills are highly desired.

Responsibilities

Welcome members and non-members with friendly greetings, attentive body language, and conversation, and ensure their needs are met.
Process and accurately document teller transactions according to established procedures.
Assess the acceptability of negotiable items and member identification.
Identify and address members’ questions and concerns, offering solutions.
Ask questions to uncover members’ needs and cross-sell products and services.
Refer members to appropriate staff or open products or services when appropriate.
Assist with lobby traffic management so members are helped promptly and feel welcome.
Stay informed about the Credit Union’s financial services and tools and educate members about new offerings.
Maintain and balance a cash drawer within Credit Union guidelines.
Work toward meeting or exceeding product and service cross-sale goals.
Perform additional duties as required by the Management Team.