Teller Supervisor
About The Position
The Teller Supervisor promotes and ensures first-class customer service through consistent coaching and development of teller staff. The role fosters teamwork and individual professional development while maintaining branch safety and soundness through adherence to audit, regulatory, and procedural guidelines. The supervisor performs compliance, procedural, and control audits in the retail teller area and is responsible for Bank Secrecy Act training and compliance at the teller level. The position manages the teller team and supports efficient daily branch operations, ensuring that bank policies and procedures are followed in teller operations, security, and compliance. It also serves as a resource to customer service representatives and teller teams and monitors activity for Bank Secrecy Act and anti-money-laundering compliance.
Requirements
- Full knowledge of the bank's products and services.
- Knowledge of department support structures, resources, and personnel.
- Ability to work a flexible schedule based on bank operating hours, including Saturday mornings.
- Ability to lift 30 pounds.
- Ability to build strong relationships and alliances across the organization.
- Ability to adapt to change and new job locations or reassignments as directed.
- Ability to multitask; reliable and highly motivated.
- Reliable transportation.
- Fluent written and verbal English communication skills.
- Ability to work in the bank's remote drive-through building.
- Ability to adhere to Needham Bank's core values: focus on customer relationships, embrace change, work as a team, be an asset to the community, always learn, and do the right thing.
- High school diploma or GED.
- One to two years of job-related experience, including formal teller and new accounts training.
- Recent customer service and sales experience, particularly cross-marketing products and services.
- Superior customer service skills and ability to exceed customer expectations.
- Education in banking regulations and laws.
- Excellent interpersonal and supervisory skills.
- Excellent computer and keyboard skills.
Responsibilities
- Manage the teller team and ensure bank policies and procedures are followed in teller operations, security, and compliance.
- Ensure efficient daily operation of the branch.
- Monitor branch activities for BSA and AML compliance and report appropriate items to the BSA Officer.
- Oversee distribution of daily tasks when applicable.
- Ensure tellers perform their duties in accordance with policy.
- Serve as a resource to customer service representatives and teller teams.
- Coach and develop teller staff to support first-class customer service, teamwork, and professional development.
- Perform compliance, procedural, and control audits in the retail teller area.
- Provide Bank Secrecy Act training and ensure compliance at the teller level.
- Perform additional responsibilities as directed by bank management or as requested, needed, or assigned.
Benefits
- Fully paid medical and dental insurance
- Health reimbursement arrangement (HRA)
- 401(k) plan with an 8% bank match
- Paid time off (PTO)
- Paid holidays
- Bonus program
- Flexible spending accounts
- Vision service plan
- Group term life insurance
- Short- and long-term disability insurance
- Tuition reimbursement
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
