Teller Supervisor

CPM FEDERAL CREDIT UNION•Greer, WV

11d•Onsite

About The Position

CPM Federal Credit Union is hiring a Teller Supervisor for its Greer Branch. The role supervises and trains tellers, supports efficient and accurate branch operations, and ensures members receive exceptional customer service. The supervisor works with the branch manager to support branch goals and targets and may be responsible for opening and closing the branch. Candidates must be available Monday through Wednesday from 8 a.m. to 5 p.m., Thursday from 8 a.m. to 7 p.m., and Friday from 8 a.m. to 6 p.m. Reasonable flexibility around scheduled work hours is expected. The minimum starting pay is $47,730 per year; final compensation considers experience, skills, and internal equity. Employees must follow CPM policies and applicable laws and regulations, protect the privacy and confidentiality of information, and complete required compliance and information-security training. CPM Federal Credit Union, founded in 1955, operates offices throughout South Carolina and is headquartered in North Charleston.

Requirements

Five years of teller experience; or two years of work experience comprising one year of teller experience combined with retail or sales experience, customer-service experience, and/or college or vocational schooling.
Knowledge of supervisory practices and principles.
Strong attention to detail and precision in financial transactions.
High school diploma or equivalent.
Strict adherence to CPM policies and applicable federal regulations, including NCUA and FFIEC requirements, GLB, and BSA.

Responsibilities

Supervise and train tellers to support efficient, accurate cash handling and exceptional customer service.
Oversee daily operations, including opening and closing procedures, cash balancing, and vault management.
Monitor teller performance, provide feedback, and address performance or behavior issues in a timely manner.
Collaborate with the branch manager to develop and implement strategies for achieving branch goals and targets.
Maintain knowledge of banking products, services, and procedures to assist members with inquiries and transactions.
Ensure compliance with banking regulations and internal policies.
Verify cash when overages or shortages occur and assist tellers with balancing problems.
May be responsible for branch openings and closings.
Protect the privacy, integrity, and confidentiality of information.
Complete required compliance and information-security training.