Teller Supervisor - Blair

Washington County Bank•Blair, NE

About The Position

The Teller Supervisor leads the daily operations of the teller line, delivering exceptional customer service and ensuring compliance with bank policies, procedures, and regulatory requirements. The role provides leadership, coaching, and oversight to teller staff, promotes operational excellence, and supports branch goals. The supervisor models service standards, accuracy, accountability, and teamwork while developing employees and fostering a positive customer experience.

Requirements

High school diploma or equivalent required; secondary education preferred.
Three to five years of banking experience preferred.
Two years of teller-related experience preferred.
Two to three years of client service and sales experience preferred.
Previous people management experience highly preferred.
Ability to work effectively independently and collaboratively in a team environment.
Ability to communicate orally and in writing with customers and coworkers in a courteous, professional manner.
Ability to interact comfortably and confidently with different audiences.
Strong passion for customer service and continuously striving to provide remarkable service.
Analytical and problem-solving skills, including the ability to use client insights to drive solutions.
Strong attention to detail and organization, with a focus on work quality.
Ability to maintain a high level of confidentiality.

Nice To Haves

Secondary education.
Three to five years of banking experience.
Two years of teller-related experience.
Two to three years of client service and sales experience.
Previous people management experience.

Responsibilities

Select, interview, hire, mentor, evaluate, and develop branch staff, including supporting their long-term growth.
Schedule staff to maintain full coverage and maximize efficiency.
Lead ongoing training, development, and mentoring of teller staff to strengthen operational excellence, customer service, and career growth.
Oversee the maintenance, use, training, and cost effectiveness of teller-team supplies and equipment, including workstations, coin and currency machines, BIC machine, instant issue card machine, coffee machine, and alarm equipment.
Conduct teller transactions courteously, professionally, accurately, and efficiently; build customer relationships, identify needs, answer questions, provide product and service solutions, and make appropriate referrals.
Reconcile and balance teller drawers, vaults, mail drops, and night depositories; investigate discrepancies and take corrective action to support accuracy, security, and compliance.
Oversee safe deposit box operations, including customer service, lease administration, access documentation, key control, rent collection, inventory, and required audits; maintain accurate records and follow bank policies, security protocols, and regulatory requirements.
Prepare, review, and maintain accurate operational and regulatory reports related to teller functions, including cash drawer and vault balancing, savings bond processing, tax reporting, management reports, and Board reporting; ensure timely submission and compliance.
Follow applicable bank policies, procedures, laws, regulations, cybersecurity standards, internal processes, and controls; complete compliance training and report compliance issues or violations through designated channels.
Exhibit professional behavior, promote positive working relationships, practice WCB values, and support the Bank’s goals and strategic plans.
Conduct personal finances in a manner consistent with the Employee Handbook and Code of Business Conduct.
Perform other duties as assigned.