Teller Supervisor - Blair

Washington County Bank•Blair, NE

About The Position

The Teller Supervisor leads daily teller-line operations, delivers exceptional customer service, and ensures compliance with bank policies, procedures, and regulatory requirements. The role provides leadership, coaching, and oversight to teller staff, promotes operational excellence, and supports branch goals. The Teller Supervisor models service standards, accuracy, accountability, and teamwork while developing employees and fostering a positive customer experience. The position includes developing and evaluating staff; scheduling teller coverage; training and mentoring employees; overseeing teller-team supplies and equipment; performing teller transactions; building customer relationships and making appropriate referrals; balancing teller drawers, vaults, mail drops, and night depositories; and investigating discrepancies. It also oversees safe deposit box operations and maintains related records, controls, and audits. The Teller Supervisor prepares and reviews operational and regulatory reports, follows applicable bank policies and laws, completes compliance training, reports compliance concerns, and adheres to cybersecurity standards. The role also supports the bank’s values and goals, maintains professional relationships, and performs other assigned duties.

Requirements

High school diploma or equivalent required; secondary education preferred.
Three to five years of banking experience preferred.
Two years of teller-related experience preferred.
Two to three years of client service and sales experience preferred.
Previous people-management experience highly preferred.
Ability to work effectively both independently and collaboratively in a team environment.
Ability to communicate orally and in writing with customers and coworkers in a courteous, professional manner.
Ability to interact comfortably and confidently with different audiences.
Strong passion for customer service and a commitment to providing remarkable service.
Analytical and problem-solving skills, including the ability to use client insights to develop solutions.
Strong attention to detail, organization, and focus on work quality.
Ability to maintain a high level of confidentiality.

Nice To Haves

Secondary education.
Three to five years of banking experience.
Two years of teller-related experience.
Two to three years of client service and sales experience.
Previous people-management experience.

Responsibilities

Select, interview, hire, develop, mentor, and evaluate teller staff, and support talent growth.
Schedule staff to maintain full coverage and operational efficiency.
Lead teller staff training, development, and mentoring to improve operational excellence, customer service, and career growth.
Oversee maintenance, usage, training, and cost-effectiveness of teller-team supplies and equipment.
Conduct teller transactions courteously, professionally, accurately, and efficiently.
Build customer relationships, identify needs, answer questions, explain bank products and services, and make appropriate referrals.
Reconcile and balance teller drawers, vaults, mail drops, and night depositories; investigate discrepancies and initiate corrective actions.
Oversee safe deposit box customer service, lease administration, access documentation, key control, rent collection, inventory, and audits.
Maintain accurate records and ensure activities comply with bank policies, security protocols, and regulatory requirements.
Prepare, review, and maintain operational and regulatory reports, including cash drawer and vault balancing, savings bond processing, tax reporting, management reports, and Board reporting.
Complete reports accurately and on time in accordance with bank policies, procedures, and regulatory requirements.
Understand and follow applicable bank policies, procedures, laws, and regulations; complete compliance training and required internal processes and controls.
Report compliance issues and violations of law or regulations to a manager, compliance officer, or the ethics hotline.
Ensure compliance with cybersecurity policies and standards and affirm regulatory compliance on each performance review.
Exhibit professional behavior, promote positive working relationships, practice WCB values, and support the bank’s goals and strategic plans.
Conduct personal finances consistently with the Employee Handbook and Code of Business Conduct.
Perform other duties as assigned.