Teller Supervisor

TEN Credit Union•Nashville, TN

21d•$24 - $27•Onsite

About The Position

TENCU is seeking an energetic, service-focused Teller Supervisor to lead teller operations at its Main Branch. The role involves developing employees, delivering exceptional member experiences, strengthening member relationships, and supporting operational excellence and branch success. The supervisor helps maintain a professional, organized, member-focused environment and supports business development and community engagement. The position is full-time and on-site. The schedule is Monday through Thursday, 8:15 AM to 5:15 PM, and Friday, 8:15 AM to 6:15 PM. Occasional overtime may be required based on business needs. Candidates must reside in Tennessee and be willing to travel to TENCU's Main Branch and other locations as needed. Pay is $24.00–$27.00 per hour, based on experience.

Requirements

High school diploma or equivalent.
Either one year of management or supervisory experience and some college coursework, or three years of financial institution experience, including at least two years of management experience.
Strong leadership and team development abilities.
Excellent communication and interpersonal skills.
Knowledge of financial institution operations and regulatory requirements.
Proficiency with Microsoft Office Suite and Outlook.
Typing speed of 40 WPM with at least 95% accuracy.
Strong organizational and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to travel to TENCU's Main Branch and other locations as needed.
Ability to sit, stand, and move throughout the branch for extended periods.
Ability to lift and carry up to 50 pounds.
Ability to use a computer and office equipment for prolonged periods.
Ability to operate a credit union vehicle when necessary.
Must reside in Tennessee.

Nice To Haves

Associate degree or coursework in Business Administration or a related field.

Responsibilities

Lead and oversee daily teller operations.
Coach, mentor, and develop branch staff.
Ensure exceptional service standards and member satisfaction.
Monitor operational performance and branch efficiencies.
Maintain compliance with credit union policies, procedures, and regulations.
Conduct employee evaluations and provide ongoing performance coaching.
Review transactions, balancing activities, corrections, and audit readiness.
Partner with Risk Management and Internal Audit to maintain operational integrity.
Communicate organizational goals, initiatives, and expectations.
Support business development and community engagement efforts.
Identify opportunities to improve workflows and operational processes.
Help maintain a professional, organized, and member-focused branch environment.