Teller Supervisor

InterBank•Waxahachie, TX

2d•Onsite

About The Position

The teller supervisor is responsible for overseeing the bank tellers at a bank location in addition to working as a bank teller. This role involves managing teller schedules, ensuring proper cash and denomination availability, assisting with teller drawer or vault discrepancies, maintaining ATMs, conducting security checks, and supporting the Banking Manager with teller recruitment, training, and performance management. The position also includes direct customer interaction, processing transactions, handling customer complaints, performing data entry for reporting and loan input, ensuring compliance with regulations, fraud prevention, and cross-selling products and services.

Requirements

High school graduation or G.E.D. equivalent.
One year of cash handling experience.
Satisfactory credit and criminal background check.
Proficient in basic personal computer operations.
Able to type efficiently.
Good verbal and written communication skills
Attention to detail
Organization skills
Can-do attitude
Problem solving skills
Decision-making skills
Sense of urgency
Strong work ethic.
Regularly required to talk and hear.
Requires standing and or sitting for an extending period with some walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
Occasional light lifting not over 50lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Manage all teller work and vacation schedules.
Review all currency orders to ensure proper denominations are always available.
Assist when a teller drawer or vault is out of balance.
Maintain the ATM and complete daily security checks.
Assist the Banking Manager with teller interviews.
Work with the Banking Manager to resolve any staffing, performance management, or training needs of the bank tellers.
Greets customers and assesses their needs.
Processes customer transactions with professionalism and courtesy.
Demonstrates knowledge and expertise of basic teller functions including but not limited to deposits, withdrawals, loan payments, check cashing and money orders.
Handles customer complaints and works through these sensitive issues to resolution.
Performs data entry to complete reporting requirements.
Ensures that currency and coin requirements, limitations, regulations and provisions are maintained.
Knows the identity of the customer to reduce fraud and risk of loss to the Bank.
Performs data entries for loan input.
Drive-Thru Teller: ensuring that transactions are completed in a quick, efficient manner without delay and working multiple lanes to avoid long back-ups in traffic lanes.
Maintains strict confidentiality guidelines in accordance with Bank policy.
Maintains strict control and security of cash.
Maintain policy and procedures as defined by Management.
Cross-sell products and services.
Assist with customer phone calls in a timely and courteous manner.
Maintains a positive working relationship with customers and co-workers.
Maintain personal grooming and company s dress and appearance standards.
Maintain company attendance standards.
Other tasks as assigned.