Teller Specialist I Brockton Belmont Branch

Rockland Trust Company•Brockton, MA

3d•Onsite

About The Position

As a Teller Specialist at Rockland Trust, you are at the head of day-to-day teller operations, overseeing teller functions and teller participation in achieving branch sales goals. Each day, you contribute to the ongoing improvement of customer experience as you lead, coach, and model quality service in every interaction. With a positive can-do attitude and a genuine desire to work with customers and colleagues in a caring and empathetic way, you are responsible for maintaining an environment that fosters teamwork and supports individual professional development. You are a trusted resource for both colleagues and customers alike, providing outstanding service and building relationships while also overseeing the daily operations on the teller line.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Sales-oriented personality, with a positive approach to interactions with customers and team members.
Excellent organization, interpersonal, and communication skills.
Ability to balance multiple priorities and work in a team environment.
Ability to display and maintain a professional appearance.
Ability to work within normal office requirements, with long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Work in conjunction with the Branch Manager/Designee to oversee the day-to-day operation of the teller line, ensuring compliance and procedural requirements are met by the entire team.
Provide leadership, conflict resolution, and process improvements to the teller line.
Engage and develop the entire teller team in sales activities by leading and coaching team members on how to identify sales opportunities and refer customers to appropriate platforms.
Train and onboard new tellers; objectively evaluate and document performance of tellers.
Create and foster a cohesive team by promoting a positive work environment and maintaining a good working relationship with all bank personnel.
Develop and utilize the skills and knowledge necessary for effective supervision of colleagues.
Process all transactions, including deposits, withdrawals, transfers, cash checking, etc. in an accurate, efficient, and professional manner.
Manage large amounts of branch cash, oversee vault management, and balance daily limits.
Oversee teller outbound calling activities and make service calls as requested to assist in the onboarding of new customers.
Utilize systems and reports to profile customers and provide leads to platform staff for additional products and services.
Actively seek knowledge and understanding of products and services to assess and meet customer needs and to act as a resource to tellers.
Act as a leader in demonstrating self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
Conduct monthly reports (Quality Assurance, Cash Audit, Teller Error, etc.) to ensure that branch operations are sound.
Understand and adhere to all security, compliance, and retail banking policies and procedures; ensure tellers adhere to the policies and procedures within established guidelines and authority.
Assume responsibility for additional reporting duties and responsibilities as required.
Takes initiative in providing support for other departments in the bank and answers interoffice inquiries in an efficient and courteous manner.