Teller Specialist I Hingham Branch

Rockland Trust Company•Hingham, MA

1d•Onsite

About The Position

The Teller Specialist I oversees day-to-day teller operations in a Rockland Trust branch and supports the branch’s sales goals. The role leads, coaches, and develops the teller team; helps maintain compliance and sound branch operations; and provides accurate, efficient, and professional customer service. The Teller Specialist is a resource for customers and colleagues, builds customer relationships, and promotes appropriate banking products and services. The role works with the Branch Manager or designee and may provide support to other bank departments as needed.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Sales-oriented personality and a positive approach to interactions with customers and team members.
Excellent organizational and interpersonal skills.
Ability to balance multiple priorities and work in a team environment.
Ability to maintain a professional appearance.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Oversee the teller line’s day-to-day operations with the Branch Manager or designee, ensuring the team meets compliance and procedural requirements.
Provide leadership, resolve conflicts, and identify process improvements for teller-line operations.
Coach and engage tellers in sales activities, including identifying opportunities and referring customers to appropriate platforms.
Train and onboard new tellers, and objectively evaluate and document teller performance.
Promote a positive work environment, teamwork, and effective working relationships with bank personnel.
Develop and use the skills and knowledge needed to supervise colleagues effectively.
Process deposits, withdrawals, transfers, check cashing, and other transactions accurately, efficiently, and professionally.
Manage branch cash, oversee vault management, and balance daily limits.
Oversee teller outbound calling and make service calls as requested to support new-customer onboarding.
Use systems and reports to profile customers and provide product and service leads to platform staff.
Maintain knowledge of products and services to assess customer needs and serve as a resource to tellers.
Demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
Conduct monthly operational reports, including Quality Assurance, Cash Audit, and Teller Error reports.
Follow security, compliance, and retail banking policies and procedures, and ensure tellers follow them within established guidelines and authority.
Take responsibility for additional reporting duties as required.
Support other bank departments and respond to interoffice inquiries efficiently and courteously.