Teller Specialist I Hingham Branch

Rockland Trust•Hingham, MA

4d•$20 - $23

About The Position

Rockland Trust is seeking a Teller Specialist I to oversee day-to-day teller-line operations at its Hingham branch. The role works with the Branch Manager or designee to ensure teller activities meet operational, security, compliance, and procedural requirements. The Teller Specialist leads, coaches, trains, and develops tellers; supports sales activities and customer referrals; and helps create a positive, collaborative team environment. The position also performs teller transactions, manages branch cash and vault operations, supports customer onboarding and service calls, and uses systems and reports to identify customer needs and provide leads to platform staff. The specialist serves as a resource to colleagues and customers, promotes digital and self-service banking channels, and completes operational reports and other assigned duties. Rockland Trust describes its workplace as collaborative, inclusive, and values-driven, with an emphasis on community involvement, professional development, and work-life balance. The role requires a high school diploma or equivalent, strong communication and organizational skills, the ability to work flexibly including possible weekends, and the ability to stand for extended periods and lift up to 50 pounds. Two to four years of teller experience is preferred.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Sales-oriented personality and a positive approach to interactions with customers and team members.
Excellent organization, interpersonal, and communication skills.
Ability to balance multiple priorities and work in a team environment.
Ability to maintain a professional appearance.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Two to four years of teller experience.

Responsibilities

Work with the Branch Manager or designee to oversee daily teller-line operations and ensure the team meets compliance and procedural requirements.
Provide leadership, resolve conflicts, and improve teller-line processes.
Lead and coach teller team members in sales activities, identifying opportunities, and referring customers to appropriate platforms.
Train and onboard new tellers; objectively evaluate and document teller performance.
Promote a cohesive, positive team environment and maintain good working relationships with bank personnel.
Develop and use skills and knowledge needed to supervise colleagues effectively.
Process deposits, withdrawals, transfers, check cashing, and other transactions accurately, efficiently, and professionally.
Manage branch cash, oversee vault management, and balance daily limits.
Oversee teller outbound calling and make service calls as requested to assist with onboarding new customers.
Use systems and reports to profile customers and provide leads to platform staff for additional products and services.
Build knowledge of products and services to assess customer needs and serve as a resource to tellers.
Demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
Conduct monthly reports, including Quality Assurance, Cash Audit, and Teller Error reports, to ensure branch operations are sound.
Follow security, compliance, and retail banking policies and procedures, and ensure tellers follow them within established guidelines and authority.
Assume additional reporting duties and responsibilities as required.
Support other bank departments and respond to interoffice inquiries efficiently and courteously.