Universal Teller I - Palmer Branch

First National Bank Alaska•Palmer, AK

About The Position

The Universal Teller I delivers consistent, exceptional customer service while processing customer transactions promptly and accurately in accordance with cash limits, bank policies and procedures, and applicable banking regulations. The role maintains a balanced cash drawer, develops customer relationships, and learns about bank products and services to identify and promote options that meet customers’ banking needs. It also supports a positive branch experience by helping customers with account questions, explaining services, and referring customers to bank specialists when appropriate. The schedule is Monday through Thursday, 9:15 a.m. to 6:15 p.m., and Friday, 8:30 a.m. to 5:30 p.m. The minimum salary is $19.70 per hour; the offer may vary based on experience. The work environment generally has a moderate noise level.

Requirements

At least six months of teller experience, or one year of customer service experience and six months of cash-handling experience.
Knowledge of personal computer operation, including monitor, keyboard, and mouse.
Ability to keyboard at 35 words per minute.
Ability to operate a 10-key calculator and general office machines.
Strong communication and interpersonal skills.
Ability to exercise discretion and good judgment when communicating with customers, employees, and all levels of management.
Integrity and ethical conduct, and ability to maintain confidentiality when handling sensitive information.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers and employees.
Ability to calculate discounts, interest, and percentages and apply basic algebra.
Ability to solve practical problems involving multiple variables and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to sit regularly; use hands to handle or feel objects, tools, or controls; and reach with hands and arms.
Ability to talk and hear frequently and occasionally stand, walk, stoop, kneel, crouch, or crawl.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

FNBA experience.

Responsibilities

Provide consistent, exceptional service and support that enhances customer interactions and the overall branch experience.
Maintain knowledge of consumer products and services and demonstrate the use of consumer digital platforms.
Discuss customers’ banking needs to identify opportunities to promote additional services and strengthen customer relationships.
Explain account-related questions and services to customers.
Identify opportunities to refer customers to an FNBA specialist.
Accurately process financial transactions according to established procedures, including incoming mail, night depository transactions, and mailed account-closure requests.
Maintain and balance cash and coin supplies within defined accuracy standards.
Replenish and balance Cash Recyclers and Automated Teller Machines.
Process lines of credit advances, customer cash shipments, and wire transfer requests.
Scan and balance proof work throughout the day and follow the Branch Capture Schedule.
Follow bank policies and procedures, comply with regulatory requirements, and complete mandatory compliance training.
Stay current on relevant laws and regulations and protect confidential information and customer confidence.
Perform other work-related duties as assigned by the supervisor.