Universal Teller I/II - Valdez Branch

First National Bank Alaska•Valdez, AK

3d•Onsite

About The Position

The Universal Teller delivers consistent, exceptional customer service by processing customer transactions promptly and accurately while following cash limits, bank policies and procedures, and banking regulations. The role maintains a balanced cash drawer, learns and promotes bank products and services that meet customers’ needs, builds customer relationships, and supports the branch’s customer experience. The position is based at the Valdez Branch and follows a Monday–Friday schedule from 8:30 a.m. to 5:30 p.m. The employer offers Universal Teller I and II levels, with minimum hourly rates of $19.70 and $21.20, respectively, plus a 10% area differential. The job and salary offer are commensurate with experience. A learning and development program can help Universal Teller I progress to Universal Teller II and potentially to Personal Banker.

Requirements

At least six months of teller experience, or one year of customer service experience and six months of cash-handling experience.
Knowledge of personal computer operation, including monitor, keyboard, and mouse.
Ability to keyboard 35 words per minute.
Ability to operate a 10-key calculator and general office machines.
Strong communication and interpersonal skills, with discretion and good judgment when communicating with internal and external customers and all levels of management.
Integrity and ethical conduct, and ability to maintain confidentiality when handling sensitive information.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers and employees of organizations.
Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra concepts.
Ability to solve practical problems with several variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to meet the position’s physical demands, including frequent lifting or moving of up to 25 pounds and occasional lifting or moving of up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

First National Bank Alaska experience.

Responsibilities

Provide consistent, exceptional service and support positive customer interactions and the overall branch experience.
Maintain knowledge of consumer products and services and demonstrate use of consumer digital platforms.
Discuss customers’ banking needs to identify opportunities to recommend additional bank services and strengthen customer relationships.
Explain account-related questions and services to customers and refer customers to an FNBA specialist when appropriate.
Accept and accurately process financial transactions according to established procedures, including incoming mail, night depository transactions, and mailed account-closure requests.
Maintain and balance cash and coin supplies within defined accuracy standards.
Replenish and balance cash recyclers and ATMs.
Process lines of credit advances, customer cash shipments, and wire transfer requests.
Scan and balance proof work throughout the day and follow the Branch Capture Schedule.
Follow bank policies and procedures, comply with regulatory requirements, and complete mandatory compliance training.
Stay current on relevant laws and regulations; protect confidential information and maintain customer confidence.
Perform other work-related duties as assigned by the supervisor.