Universal Teller I - Cordova Branch

First National Bank Alaska•Cordova, AK

10d

About The Position

A Universal Teller delivers consistent, exceptional customer service by promptly and efficiently processing customer transactions while following cash limits, bank policies and procedures, and banking regulations. The position learns and demonstrates knowledge of bank products and services, identifies opportunities to recommend services that meet customers’ banking needs, maintains a balanced cash drawer, and builds customer relationships to enhance the branch experience. The schedule is Monday through Friday, either 8:00 a.m.–5:00 p.m. or 8:30 a.m.–5:30 p.m. The advertised minimum pay for Universal Teller I is $19.70 per hour, plus a 10% differential; offers are commensurate with experience. The posting also lists a Universal Teller II minimum of $21.20 per hour, plus a 10% differential. The position requires at least six months of teller experience, or one year of customer service experience and six months of cash-handling experience. FNBA experience is preferred. Work is performed in an environment with usually moderate noise.

Requirements

At least six months of teller experience, or one year of customer service experience and six months of cash-handling experience.
Knowledge of personal computer operation, including monitor, keyboard, and mouse.
Ability to keyboard 35 words per minute.
Ability to operate a 10-key calculator and general knowledge of office machines.
Strong communication and interpersonal skills, with discretion and good judgment when communicating with customers, employees, and management.
Integrity and ethical conduct, and ability to maintain confidentiality when handling sensitive information.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers and employees.
Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra.
Ability to solve practical problems, handle variables where limited standardization exists, and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to meet the physical demands of the job, including frequent lifting or moving of up to 25 pounds and occasional lifting or moving of up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

FNBA experience.

Responsibilities

Provide consistent, exceptional service and support that enhances customer interactions and the overall branch experience.
Maintain comprehensive knowledge of consumer products and services and demonstrate use of consumer digital platforms.
Discuss customers’ banking needs to identify opportunities to recommend additional bank services and strengthen customer relationships.
Answer account-related questions and explain account services.
Identify opportunities to refer customers to an FNBA specialist.
Accept and accurately process financial transactions according to established procedures, including incoming mail, night depository transactions, and mailed account-closure requests.
Maintain and balance cash and coin supplies within defined accuracy standards.
Replenish and balance Cash Recyclers and the Automatic Teller Machine.
Process lines of credit advances, customer cash shipments, and wire transfer requests.
Scan and balance proof work throughout the day and follow the Branch Capture Schedule.
Follow bank policies and procedures, comply with regulatory requirements, and complete mandatory compliance training.
Stay current on applicable laws and regulations and protect confidential information and customer confidence.
Perform other work-related duties as assigned by the supervisor.