Teller Services Coordinator - Grand Rapids, MI
About The Position
Macatawa Bank, part of Wintrust Financial Corporation, is hiring a Teller Services Coordinator. The position supervises branch functions related to processing customer transactions and maintaining operational soundness. It requires leadership, organizational, and communication skills, including the ability to motivate staff indirectly and organize and delegate operational duties. The coordinator runs branch operational procedures, supports compliance with policies and security requirements, operates a teller drawer, promotes strong customer service, resolves customer concerns, and identifies opportunities to refer customers to appropriate bank personnel. Travel between branches may be necessary, and participation in community events may be required. The estimated hourly rate is $22.00–$24.00, with eligibility for an annual bonus. Actual pay may vary based on qualifications, skills, and experience. The role is onsite.
Requirements
- Previous teller experience.
- Excellent customer service and problem-solving skills.
- Exceptional verbal and written communication skills.
- High school diploma or GED.
- Ability to lift up to 50 pounds and stand for long periods.
Nice To Haves
- College degree preferred.
Responsibilities
- Run branch operational procedures and practices efficiently, including adhering to dual-control requirements.
- Keep the branch team informed of policy and procedure changes related to teller operations, partnering with Branch Operations Support when needed.
- Proactively address operational issues.
- Establish and ensure adherence to security procedures for the safety of employees and customers.
- Lead by example by operating a teller drawer and serving customers in the lobby or drive-through.
- Ensure team members follow bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
- Promote exceptional service throughout the team.
- Resolve customer concerns, which may involve online banking, debit cards, or statement maintenance.
- Identify potential cross-sell opportunities and refer customers to appropriate bank personnel.
- Participate in community events as needed.
- Travel between branches when necessary.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program
- Traditional and Roth 401(k) with company match
- Flexible Spending Account
- Employee Stock Purchase Plan at 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Annual discretionary bonus eligibility
- Tuition reimbursement
- Family-friendly work hours
- Career growth and development opportunities
- Promote-from-within culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
