Call Center - Grand Rapids MI
Applied Innovation•Grand Rapids, MI
•Onsite
About The Position
Applied Innovation is seeking a reliable, detail-oriented professional to join its Customer Loyalty Center in Grand Rapids, Michigan. The role involves helping clients in a fast-paced environment through phone and email support, entering requests, processing supply orders, and coordinating service technician call loads. The position is full-time, Monday through Friday, from 8:00 AM to 5:00 PM, at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.
Requirements
- Must be 18 years or older.
- Strong communication skills and a client-focused mindset.
- Dependable, organized, and attentive to detail.
- Proficiency with computers and various software programs.
- Positive attitude and a team-player approach.
- High school diploma or GED.
Responsibilities
- Answer incoming calls and respond to emails professionally and carefully.
- Enter service and network-related requests into the system.
- Process supply orders accurately and efficiently.
- Coordinate and manage service technician call loads to provide clients with fast, quality support.
Benefits
- Comprehensive benefits package including medical, dental, and life insurance.
- Short-term disability coverage.
- 401(k) retirement plan.
- Paid vacation and holidays.
- Onsite fitness center.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
