Teller Representative

Greylock Federal Credit Union•Pittsfield, MA

58d•$20 - $22•Onsite

About The Position

The Teller Representative provides high-quality member service through efficient, accurate, and friendly teller transactions. Promotes credit union products and services, ensures compliance with operational policies, and maintains cash handling standards. Contributes to Greylock’s mission and IDEA principles by fostering inclusive and member-focused financial experiences.

Requirements

High school diploma or equivalent required.
Proficient in Microsoft Office.
Familiarity with office equipment, including adding machines, cash recyclers, and standard branch technology.
Ability to process high transaction volumes efficiently and accurately.
Must be able to lift up to 25 pounds and stand for extended periods.

Nice To Haves

Six months of cash handling experience in a financial or customer service setting preferred.
Bilingual: Preferred not required
Bilingual employees are eligible to receive a stipend in addition to the posted pay range below after completing a proficiency test.

Responsibilities

Accurately processes member transactions (deposits, withdrawals, payments, check cashing, etc.) in accordance with credit union procedures and regulatory requirements, ensuring proper documentation and balances work and cash daily.
Manages cash and coin inventory, requests and verifies currency, and follows all cash control policies to ensure accuracy and security.
Maintains up-to-date knowledge of credit union procedures, services, and compliance updates specific to teller operations.
Supports branch operations by providing exceptional service, collaborating with team members, and participating in business development initiatives to represent the credit union positively in the community.
Actively promotes credit union products and services, cross-sells offerings, and refers members to appropriate departments for additional support, helping to broaden member relationships and deepen engagement.