Teller Representative

Greylock Federal Credit Union•Pittsfield, MA

9d•$20 - $22•Onsite

About The Position

The Teller Representative provides high-quality member service through efficient, accurate, and friendly teller transactions. The role promotes credit union products and services, ensures compliance with operational policies, and maintains cash-handling standards. It contributes to Greylock’s mission and IDEA principles by fostering inclusive, member-focused financial experiences. The position is full-time and in-office, generally Monday through Friday from 8:15 a.m. to 5:15 p.m., with rotating Saturdays from 8:15 a.m. to 1:00 p.m. The work takes place in a member-facing branch setting with frequent in-person interactions. Float positions involve frequent travel between locations, with mileage reimbursed. A $1,500 sign-on bonus is available to eligible full-time employees: $500 after successful completion of onboarding and training, paid with two months of service, and $1,000 after six months of continued full-time satisfactory service. The hourly salary range is $20.00 to $22.00. Greylock offers career pathways, ongoing training and upskilling, and a supportive culture. Employees must reside in Massachusetts, New York, Vermont, or Connecticut.

Requirements

High school diploma or equivalent.
Strong communication, problem-solving, and teamwork skills.
Professional and positive attitude toward members and coworkers.
Proficiency in Microsoft Office.
Ability to use office equipment, including adding machines, cash recyclers, and standard branch technology.
Ability to process high transaction volumes efficiently and accurately.
Ability to lift up to 25 pounds and stand for extended periods.
Must reside in Massachusetts, New York, Vermont, or Connecticut.

Nice To Haves

Six months of cash-handling experience in a financial or customer-service setting is preferred.
Familiarity with office equipment, including adding machines, cash recyclers, and standard branch technology.

Responsibilities

Process member transactions—including deposits, withdrawals, payments, and check cashing—accurately and in accordance with credit union procedures and regulatory requirements.
Ensure proper transaction documentation and balance work and cash daily.
Manage cash and coin inventory, request and verify currency, and follow cash-control policies.
Maintain current knowledge of credit union procedures, services, and compliance updates relevant to teller operations.
Support branch operations by providing exceptional service, collaborating with team members, and participating in business development initiatives.
Promote credit union products and services, cross-sell offerings, and refer members to appropriate departments.
Maintain a balanced cash drawer with minimal errors and meet member-service expectations and monthly referral goals.
Contribute to a positive and inclusive team environment, upholding standards of respect, inclusion, psychological safety, and collaboration.
Perform other related or unrelated duties as assigned.

Benefits

$1,500 sign-on bonus for eligible full-time employees, subject to service and performance conditions.
Two comprehensive medical plan options.
Medical and dependent-care flexible spending accounts (FSA).
Health savings account (HSA) and health reimbursement arrangement (HRA).
Dental insurance.
Vision insurance.
Wellness benefits.
401(k) plan with employer match.
Employer pension contributions.
Paid time off (PTO).
Employee incentive plans.
Opportunity for profit sharing.
Employer-paid life insurance.
Short- and long-term disability coverage.
Optional additional life, accident, critical illness, and pet insurance.
Ongoing training, upskilling, and career pathways.