Teller Operations Lead, Arnold

Midwest Bank Centre•Arnold, MO

About The Position

The Teller Operations Lead serves customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner. The role builds awareness of the bank’s products and services, identifies customer needs and referral opportunities, and works collaboratively with branch employees to complete daily tasks while demonstrating respect, professionalism, and promptness. The position supports management with special requests as needed. The role protects the bank’s interests by following security, regulatory, and audit procedures. It includes accurately balancing assigned drawers and banking resources, such as the ATM, vault, and TCR; maintaining required dual control; verifying customer transactions; and placing appropriate holds. The Teller Operations Lead manages risk within established policies and limits, maintains awareness to identify and avoid losses, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. The role supports excellent customer service, including handling escalated teller customer complaints; informs customers about products and services; and directs them to branch representatives and partners as appropriate. It also helps customers use alternative banking channels, including ATMs, online banking, and mobile banking, and requires adaptability to new information and technology platforms. The position supports branch compliance through tasks including monthly and quarterly teller drawer audits, alarm tests, fraud-prevention training, ATM balancing, and training on local, state, and federal regulations. The employee may need to work weekends, extended hours, and required overtime, and must be willing to travel to other locations or branches. Duties and responsibilities may change, with or without notice.

Requirements

High school diploma or equivalent.
At least four years of experience in financial services.
At least two years of management experience.
Communicates effectively and confidently and is comfortable engaging with all clients.
Strong dedication to accuracy and efficiency.
Ability to pass a background check.
Able to lift 25 pounds.
Able to read, write, and speak English effectively.
Personal computer skills, including extended viewing of computer screens.
Physical mobility and dexterity to transport files and operate general office equipment, including a fax machine, copier, and telephone.
Visual acuity sufficient to accurately review and proof information.
Willingness and ability to travel to other locations or branches.
Willingness and ability to work required overtime.

Responsibilities

Manage customer documents, information, and financial transactions securely, efficiently, and accurately.
Build awareness of products and services, identify customer needs, and recognize business referral opportunities.
Work with branch employees to complete daily tasks and support management requests as needed.
Follow security, regulatory, and audit procedures to protect the bank’s interests.
Accurately balance assigned drawers and resources, including the ATM, vault, and TCR.
Maintain required dual control, verify customer transactions, and place appropriate holds.
Manage risk by following policies and procedures and exercising sound judgment within established limits.
Maintain awareness to identify and avoid potential losses.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Provide excellent customer service, including handling escalated teller customer complaints.
Explain products and services to customers and direct them to branch representatives and partners as appropriate.
Help customers understand and use ATMs, online banking, and mobile banking.
Adapt to new information and technology platforms.
Perform branch compliance tasks, including teller drawer audits, alarm tests, fraud-prevention training, ATM balancing, and regulatory training.
Work weekends, extended hours, and required overtime as needed; travel to other locations or branches.