Teller Operations Lead, Arnold

Midwest BankCentre•Arnold, MO

About The Position

Midwest BankCentre is hiring a Teller Operations Lead to manage customer transactions and branch teller operations efficiently, accurately, and securely. The role serves customers, identifies their needs and referral opportunities, supports daily branch work, and protects the Bank by following security, regulatory, and audit procedures. Responsibilities include balancing assigned drawers and systems such as the ATM, Vault, and TCR, maintaining dual control, verifying transactions, and placing appropriate holds. The Teller Operations Lead helps ensure excellent customer service, including addressing escalated teller complaints; educates customers about products, services, and alternative banking channels; and supports branch compliance through audits, alarm tests, fraud-prevention training, ATM balancing, and regulatory training. The position may require travel to other branches and flexibility to work weekends, extended hours, and required overtime.

Requirements

High school diploma or equivalent.
At least four years of experience in financial services.
At least two years of management experience.
Communicates effectively and confidently and is comfortable engaging with all clients.
Strong dedication to accuracy and efficiency.
Ability to pass a background check.
Ability to read, write, and speak English effectively.
Personal computer skills, including extended viewing of computer screens.
Physical mobility and dexterity to transport files and operate general office equipment such as a fax, copier, and telephone.
Visual acuity sufficient to review and proof information accurately.
Able and willing to lift 25 pounds.
Willing and able to travel to other locations or branches.
Willing and able to work required overtime.
Able to work weekends and/or extended hours as needed.

Responsibilities

Manage customer documents, information, and financial transactions in an organized, efficient, and secure manner.
Build awareness of products and services, identify customer needs, and recognize business referral opportunities.
Work with branch employees to complete daily tasks, demonstrate professionalism and respect, and support management requests.
Protect the Bank by following security, regulatory, and audit procedures.
Accurately balance assigned drawers and systems, including the ATM, Vault, and TCR; maintain dual control; verify customer transactions; and place appropriate holds.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Manage risk by following policies and procedures, using sound judgment within established limits, and maintaining awareness to identify and avoid loss.
Ensure excellent customer service, including handling escalated teller customer complaints.
Provide information about products and services and direct customers to appropriate branch representatives and partners.
Help customers understand and use alternative banking channels, including ATM, online banking, and mobile banking.
Complete compliance tasks, including monthly and quarterly teller drawer audits, alarm tests, fraud-prevention training, ATM balancing, and local, state, and federal regulation training.