Lead Teller

KeyBank•Columbus, OH

12d•Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, including complex problems and service needs, while delivering distinctive in-branch client service. The role listens for clients’ financial needs and transitions them to a Banker for deeper financial wellness conversations. It also supports the client experience and operational effectiveness by coaching Tellers and managing day-to-day Teller line scheduling, staffing issues, and branch operational standards. The Lead Teller performs teller functions accurately and efficiently in an in-person branch setting, maintains compliance with regulatory, security, audit, and internal procedures, and helps clients work toward financial goals using financial wellness tools. The position supports onboarding and training new Tellers, stays current on products, fees, and policies, and attends in-person morning huddles and end-of-day debriefs. The role is based at the branch at 1990 E Dublin Granville, Columbus, Ohio 43229, and includes Saturday work as directed by management. The position offers a base hourly rate of $18.75–$25.00, with possible incentive compensation. The stated pay range may vary based on skills, experience, and geographic location.

Requirements

High school diploma, GED, or equivalent business experience.
At least 3 years of demonstrated superior client relationship skills.
At least 3 years of cash-handling experience.
Working knowledge of a PC with Windows-based applications and a calculator.
Ability to lead, motivate, and foster teamwork.
Organizational skills and ability to manage multiple tasks.
Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
Strong sales and service skills, including presenting products and services and educating clients about ATM, online, and telephone banking.
Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
Excellent time-management skills.
Ability to comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ and Key’s best interests.
Ability to occasionally operate a motor vehicle with a valid driver’s license.
Ability to meet the physical demands described for the role, including prolonged standing, frequent hand use and forward reaching, and occasional bending and lifting.

Nice To Haves

Notary License.

Responsibilities

Deliver a strong client experience and engage with clients and teammates in person.
Perform teller functions efficiently, effectively, and accurately, while coaching other Tellers to do so.
Identify and resolve complex client servicing issues.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
Manage day-to-day Teller line duties, including Teller scheduling and staffing issues.
Observe and coach Tellers to enhance effectiveness and oversee branch operational standards.
Guide branch staff on operational and regulatory procedures.
Review product guides, fees, and policies to remain current on offerings.
Support the Branch Manager with onboarding and training new Tellers.
Work Saturdays as directed by management.
Perform other duties as assigned; duties and activities may change or be added with or without notice.
Promote bank products and services, educate clients about available access channels, and identify sales opportunities.
Process cash transactions securely and accurately, including deposits and withdrawals, and balance cash drawers at the end of each shift.
Occasionally operate a motor vehicle as required.