Lead Teller

PNC Bank•Indianapolis, IN

12d•Onsite

About The Position

As a Lead Teller in PNC’s retail banking organization, you will be based at the Linwood Sq branch in Indianapolis, Indiana. This is an in-office role. The Lead Teller coaches, mentors, and leads tellers by example to deliver customer experiences that support financial wellbeing and customer loyalty while increasing share of wallet. The position processes customer interactions, educates customers about financial transaction options and available technology, identifies banking opportunities, and makes appropriate referrals. It also supports the Branch Manager with performance management and new-hire selection, and helps ensure branch and teller operations are completed efficiently and accurately while following policies and procedures. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required at this level; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certification.
No required license.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in having meaningful customer conversations and performing lobby engagement activities to connect customers with products that meet their needs.
Educate customers on ways to manage financial transactions using available technology, tools, and resources.
Model clear communication, accurate transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers follow policies and procedures and demonstrate sound judgment within established limits.
Ensure daily teller and branch operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service