Lead Teller

PNC Bank•Newark, DE

7d•Onsite

About The Position

As a Lead Teller in PNC's Retail organization, based in Newark, Delaware, you will coach, mentor, and lead tellers by example while helping deliver a distinctive customer experience that supports customers' financial wellbeing and loyalty. You will process customer interactions, educate customers about transaction options and available technology, identify banking opportunities, and make appropriate referrals. You will also support branch operations and assist the Branch Manager with performance management and new-hire selection. This is an in-office role. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and effectively manage business risks in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in conducting meaningful customer conversations and lobby engagement activities that position PNC products to meet customer needs.
Educate customers on managing financial transactions with technology, tools, and other resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Ensure tellers adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service