Teller/New Accounts

Pinnacle Bank/Bank of Colorado•Denver, CO

5d•$24 - $27

About The Position

The Teller/New Accounts position provides accurate and efficient service to bank customers while developing long-term customer relationships. The role handles customer deposits, withdrawals, negotiable instruments, and related records, and assists customers in person and by phone with account questions and problems. It also sells and opens new accounts, closes accounts, and advises customers about bank services. This is a full-time floating teller position serving the Denver Metro Area and traveling among locations to provide coverage. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Reliable transportation is required. The position may require flexible hours, including weekends if a branch is open on weekends.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Ability to maintain regular and reliable attendance and work flexible hours, including weekends if a branch is open on weekends.
Full knowledge of personal and business banking products offered, with initiative to stay current on changes.
Basic knowledge of banking regulations, policies, procedures, and general banking principles.
Ability to communicate courteously and professionally with clients and coworkers.
Ability to operate computer terminals and printers, a back counter capture machine, coin machine, and copier.
Ability to listen effectively, make appropriate referrals, and maintain confidentiality.
Ability to provide accurate, efficient, customer-focused service in a fast-paced environment and work as a team player.
Reliable transportation for travel among Denver Metro Area locations.

Nice To Haves

Cash handling and customer contact experience preferred.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and completing related customer service tasks.
Prepare holds on deposits.
Complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as needed, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
Prepare account paperwork and assist customers with signing documents.
Work toward sales goals by serving as a knowledgeable resource on products and services.
Answer phone calls, assist walk-in customers, and initiate customer research.
Process check orders and account closures, and prepare customer account printouts.
Sort daily mail.
Assist with NSF, non-post, and collections matters.
Assist customers with safe deposit boxes.
Provide deposit verification for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Make appropriate referrals to other bank staff and provide customer service guidance to subordinate department members.
Perform other related duties or projects assigned by management.

Benefits

Eight paid holidays for employees working at least 35 hours per week.
17 PTO days each year for the first five years of employment; employees must complete a 90-day introductory period before accruing PTO.
16 hours of paid sick time upon hire.
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health savings account with employer contributions.
Flexible medical and dependent care spending plans.
401(k) plan after three months and the start of the next quarter, with employer contributions and profit sharing.
$50,000 group term life insurance.
Long-term disability insurance.
Employee assistance program.
Benefits are modified for employees working fewer than 35 hours per week.