Teller / Member Services Associate FULL-TIME

Transcend Credit Union • Louisville, KY

74d • $0 - $20 • Onsite

About The Position

We are seeking a friendly, motivated, and service-focused Teller/Member Services Associate to join our team. This individual will help create exceptional member experiences by providing accurate transactions, offering financial solutions, and delivering outstanding service at every interaction. Not a floater position, however, Candidates must be willing to be assigned to any of our 5 branch locations: Bardstown Road, Downtown, Okolona, Middletown, Dixie Hwy.

Requirements

• Successful completion of a criminal background check, credit check, and drug screen
• High School Diploma required
• Strong Customer Service, communication and interpersonal skills
• Professional appearance and demeanor
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency with PCs and standard software systems
• Commitment to delivering exceptional service and supporting Transcend’s Service Mission and Promises
• Willingness to assist internal and external members with a positive, solutions-focused attitude

Nice To Haves

• Previous teller or cash-handling experience preferred
• Sales experience preferred

Responsibilities

• Identify member financial needs and recommend appropriate Credit Union products and services to support their goals
• Build strong, trusting member relationships through prompt, courteous, and reliable service
• Perform routine financial transactions, including: Deposits & withdrawals, Cash advances, Loan payments & transfers, Check cashing
• Open new accounts and maintain existing accounts, ensuring all documentation and setup are accurate and complete
• Maintain up-to-date knowledge of all Credit Union products, services, policies, procedures, and regulatory requirements—including security and robbery procedures
• Balance cash drawer daily, research discrepancies, and report issues to your supervisor and VP of Operations as required
• Assist the Call Center queue as needed
• Perform additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED